Privacy Policy

CR HomeTech Solutions,LLC, doing business as Altura Networks (“Company,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit altura-networks.com, submit a form, schedule an appointment, communicate with us, or use our services.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• First and last name

• Business or organization name

• Email address

• Telephone number

• Mailing or business address

• Appointment and scheduling information

• Information included in inquiries, forms, surveys, or support requests

• Communication preferences and consent records

• Information needed to provide requested services

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Operating system

• Referring website

• Pages viewed and actions taken

• Dates and times of visits

• Cookie and similar technology information

2. How We Use Information

We may use information to:

• Respond to inquiries and service requests

• Schedule and manage appointments or consultations

• Provide requested products or services

• Send appointment reminders, confirmations, and service updates

• Provide customer service and technical support

• Maintain and improve our website and services

• Protect our systems and prevent fraud or misuse

• Maintain business and consent records

• Comply with contractual and legal obligations

• Send marketing communications when separate consent has been provided

3. SMS and Mobile Messaging

If you provide your telephone number and separately consent to receive text messages, we may send messages consistent with the consent you provided.

Non-marketing messages may include appointment reminders, consultation confirmations, service updates, and responses to requests you initiate. Marketing messages may include relevant offers, announcements, and service promotions if you separately consent to marketing messages.

Consent to receive text messages is optional and is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance, email us at support@altura-networks.com, or call (615) 622-0065.

4. Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Disclose Information

We may disclose information to service providers that perform legitimate business functions on our behalf, including:

• Website hosting and maintenance

• Customer relationship management

• Appointment scheduling

• Email and text-message delivery

• Payment processing

• Data storage and security

• Analytics

• Customer support

These providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information:

• To comply with applicable laws, regulations, legal processes, or governmental requests

• To protect our rights, property, users, or the public

• To investigate fraud, security incidents, or unlawful activity

• In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law

SMS opt-in data and consent will not be sold or disclosed to third parties for their own marketing or promotional purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website features

• Remember preferences

• Measure website traffic and performance

• Understand how visitors use the website

• Improve our content and services

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain business and consent records

• Satisfy contractual obligations

• Resolve disputes

• Enforce agreements

• Meet legal, regulatory, accounting, or reporting requirements

Retention periods may vary depending on the type of information and why it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of marketing emails

• Opt out of text messages by replying STOP

To submit a privacy request, contact us at privacy@altura-networks.com. We may need to verify your identity before processing a request.

10. Email Marketing

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us at support@altura-networks.com

Even after unsubscribing from marketing emails, you may continue receiving non-promotional communications related to appointments, transactions, services, or support requests.

11. Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control and are not responsible for their privacy practices. Review the privacy policy of each third-party website you visit.

12. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us at privacy@altura-networks.com so we can review and address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after an update is subject to the revised Privacy Policy.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

CR HomeTech Solutions, LLC

DBA: Altura Networks

Address: Mt Juliet TN

Email: support@altura-networks.com

Phone: (615) 622-0065

Website: altura-networks.com