Terms and Conditions

These Terms and Conditions govern your use of altura-networks.com and the services offered by CR HomeTech Solutions, LLC, doing business as Altura Networks (“Altura Networks,” “Company,” “we,” “us,” or “our”).

By accessing our website, submitting a form, scheduling an appointment, or using our services, you agree to these Terms and Conditions.

1. Our Services

Altura Networks provides managed information technology, cybersecurity, consulting, technical support, and related services to businesses.

Information on this website is provided for general informational purposes. Specific services, pricing, responsibilities, and service levels may be governed by a separate written agreement.

2. Website Use

You agree to use our website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to our systems or accounts.

• Interfere with the operation or security of the website.

• Submit false, misleading, fraudulent, or harmful information.

• Use automated systems to scrape, copy, or misuse website content.

• Use the website in a manner that violates applicable laws or regulations.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

3. Requests and Consultations

Submitting a website form, requesting a consultation, or contacting us does not create a client, service-provider, fiduciary, or professional-advisor relationship.

A service relationship begins only after the parties execute an applicable written agreement.

4. SMS and Mobile Messaging Terms

If you separately consent to receive text messages from Altura Networks, we may send messages consistent with the consent you provided.

Non-Marketing Messages

• Non-marketing messages may include:

• Appointment reminders and confirmations

• Consultation updates

• Responses to inquiries you initiated

• Service notifications

• Account or support updates

Marketing Messages

If you provide separate marketing consent, marketing messages may include:

• Service announcements

• Special offers

• Educational information

• Relevant promotions

Consent to receive marketing or non-marketing text messages is optional and is not a condition of purchasing goods or services.

Message Frequency and Charges

Message frequency may vary depending on your interactions with us. Message and data rates may apply. Contact your wireless provider for information regarding your messaging or data plan.

Opting Out

You can cancel the SMS service at any time by replying STOP to any message from us.

After you send STOP, we may send one final message confirming that you have been unsubscribed. You will then stop receiving messages covered by that consent unless you opt in again.

Getting Help

Reply HELP for assistance. You may also contact us at:

Email: support@altura-networks.com

Phone: (615) 622-0065

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless provider and is outside our control.

5. Email Communications

When you provide your email address, we may send communications relating to your inquiry, appointments, services, account, or support requests.

Where required, promotional emails will include an unsubscribe mechanism. Transactional or service-related communications may continue when reasonably necessary to provide services or respond to requests.

6. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, retain, disclose, and protect personal information, including telephone numbers and SMS consent records.

7. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, branding, designs, and other materials—are owned by or licensed to Altura Networks and protected by applicable intellectual-property laws.

You may view and use website content for personal or internal business evaluation. You may not reproduce, distribute, modify, sell, or commercially exploit it without written permission.

8. Third-Party Services and Links

Our website may link to third-party websites, platforms, or services. We do not control and are not responsible for their content, availability, security, or privacy practices.

Accessing a third-party service is at your own discretion and may be subject to that provider’s separate terms.

9. No Warranties

The website and its content are provided on an “as available” and “as is” basis to the extent permitted by law.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components. Website content should not be treated as a substitute for advice tailored to your specific technology, security, legal, or regulatory circumstances.

Any warranties applicable to paid services will be stated in the relevant written service agreement.

10. Limitation of Liability

To the fullest extent permitted by law, Altura Networks will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of—or inability to use—this website.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Altura Networks and its owners, employees, contractors, and representatives from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the website or material violation of these Terms.

12. Changes to These Terms

We may update these Terms periodically. Updates will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute relating to these Terms will be handled in a court of competent jurisdiction located in Wilson County, Tennessee, unless applicable law or a separate written agreement requires otherwise.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

15. Contact Us

Questions about these Terms may be directed to:

CR HomeTech Solutions, LLC

DBA: Altura Networks

Mt. Juliet, Tennessee

Email: support@altura-networks.com

Phone: (615) 622-0065

Website: altura-networks.com